1.Q:What kinds of the SD card does it support? And what’s the biggest SD card can I use without losing quality on videos/pics?
A:It only supports a Class 10 micro SD with at least 8 GB capacity for recording and supports cards up to 64 GB. We suggest you use a Class 10 brand high quality card for a smooth and quality videos or pics.
2.Q:How to format the SD card?
A:please insert the SD card into the camera and format it by pressing the POWER button and MODE button at the same time for a while until the blue light and red light flash, then release the button.
3.Q:How long does the battery last? Can I charge it while recording?
A:It can record about 95 minutes continuously and 75 minutes with WIFI connection, you can charge it while recording via a power bank or power adapter.
4.Q:Can I view/download videos via USB cord without WIFI connection？
A:Yes, you can connect the camera to the computer via the USB cable or use the card reader to view/download videos from the SD card.
5.Q:Can I download the APP to my PC? Is it programmable from a PC?
A:NO, the APP works with i OS or Android smart phones only.
6.Q:Does the camera work in the dark?
A:Yes, you need to press the infrared button to turn on the night vision and it can record in total darkness with a range of 1-3 meters.
7.Q:Does it record audio?
A:Yes, it records with audio. And you can also record audio separately by setting the camera to audio recording mode.
8.Q:If i connect the camera through WIFI at my house, can I access the live feed when I am far away?
A:No, it works with the AP mode only. The distance between the camera and the phone is limited in order to get the phone connect to the camera’s WIFI.
9.Q:Why my camera cannot be recognized on the computer?
A:Please connect the camera to computer via USB cable first, then press and hold the Power Button for 2 seconds to switch the camera on.After a few seconds, there will be a removable disk shown on computer.
10.Q:How does it save the recording?
A:The camera is a micro card based WIFI camera,it will save videos to the micro SD card.
11.Q:Can i use it without a phone? Can i use it without downloading the app?
A:Yes, you can use it to record without WIFI connection. Then you don’t need to use the phone or download the APP, just connect the camerato your computer to view the videos on the SD card.
12.Q: Wifi password for C11 12345678 is not working?
A: There might be something wrong with the software, please contact us via firstname.lastname@example.org, we will send you the password updating guide and software to update it.
13.Q: None of my computers recognize the camera when the SD card is inserted?
A: please insert the USB cable to both the camera and the USB port on the computer tightly. Sometimes there might be something wrong with the USB cable, we suggest you to try a new cable.
14.Q: What is the distance between camera and phone for live streaming viewing?
A: The distance between the camera and the phone should be less than 30 meters.
15.Q: Can I use a different app to see live streaming?
A: No, you can’t . Please download the FinalCam App to use it.
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